I can't hear music when off-site

Symptoms

• When you access the service on-campus you can play music.
• When you access the service off-campus, you cannot hear music.

Cause

It is likely that, when you are accessing services and databases your institution has subscribed to for off-campus usage, you will use a proxy server to access those services and databases.

• The proxy server your library uses may not be configured correctly to support streaming media.
• The proxy server may not support streaming media.

Solution

• You should contact your administrator and report the problem.
• The administrator may be able to configure the proxy server to support streaming media. This must be configured to support Windows Media Streaming through port 1755.
• The administrator may need to contact the proxy server vendor to query compatibility.
• If the proxy server is not compatible with streaming media, then the institution can chose to use a referral URL authorization for off-campus users, allowing those users to access the service without using the institutions proxy server.